Of 33 corporate requests, John has cleared 11 — and they share a profile: discrete, single-step, well-defined tickets. The 20+ still open share a different profile: strategic, foundational, marketing-conversion, compliance-scale, and clean-launch work — including the GA4 / Search Console ownership precondition chased in writing twice, the GHL email/A2P foundation, the two marketing-critical CTA and lead-capture tickets Alex has pushed repeatedly, and two launches that opened with broken booking.
The recurring issue is communication and prioritization, not volume. John commits to responses that don't consistently arrive; high-priority and foundational items stall while smaller tickets clear; and several requests sit with no status at all. That is the trust gap — and it's why corporate has no reliable line of sight into what's actually progressing.